Reliance Customer Care With No Information

What a great customer care we have in our country. The mobile operator reliance is having an excellent customer service and their customer care people are just WOW!

I will tell you one funny incident of mine. Few days ago, on television I saw that reliance launched a scheme of free laptop with netconnect connection (their internet connection), which will cost around Rs.1500/month and we are bound to have a contract of 2 or over years.

I was excited enough with the offer. The reliance in their launch conference said that the laptops are actually not notebooks but netbooks. I hope you all understand what the netbooks are a compact version of notebook with long battery life and small compact machines.

The launch was on 21st Oct 2008 to my knowledge so I took a gap of more than 10days to call to the customer care to get more details and how to subscribe for it.

Now, the funny instance starts, when I called reliance customer care and asked for the details they were more than shocked to hear what I am saying to them. They asked me that what I heard about the offer and where did I hear about it.

After explaining all the things in details that what I saw in their launch offer about the product and service combo. They kept me on hold for about 10min and then said that “we are sorry but we are not having details about this kind of any offer.” What a reply!

This was not the one guy but I called 3 times with a gap of almost 2hours for each call and every time I got to know this only. Now, when the customer care is not having the adequate information about their company’s product and services then how could they help you in any issue if you are having any? Mine was the sales call and due to lack of information their one sale just messed up. Now I will think twice before I subscribe for the same offer.

Do make your try with the reliance customer care about this offer and share your experience here.